What will 2024 bring for business travel? BTN asked industry executives, as well as our senior editorial team, to weigh in on what will matter in the coming year, and we got unique answers. A call for radical collaboration, musings on the power balance between travel managers and travelers, the growing weight of personalization and loyalty, the value of social capital as an ROI of business travel. There are predictions that New Distribution Capability will precipitate industry consolidation, but also observations about diversity, equity and inclusion—and whether DEI is essential to realizing the true value of travel and meetings. And, yes, there’s artificial intelligence. We wouldn’t leave that out.