2017 U.S.-Booked Air Volume: $50 million
2017 Global Air Volume: $93.1
million
2017 U.S. T&E: $136.4 million
2017 Global T&E: $283 million
Principal Air Suppliers: Delta,
American & United
Principal Hotel Suppliers: Hilton,
Marriott & InterContinental
Principal Car Rental Suppliers:
National/Enterprise
Principal U.S. Online Booking Tool:
Concur
Principal Non-U.S. Online Booking Tool:
e-Travel Management
Principal Global Expense Supplier:
Concur
Principal Payment Supplier: Citi
Mastercard
Primary U.S. TMC: CWT
Consolidated Non-U.S. TMCs: CWT
& BCD
2017 was a year of implementation and supplier changes for
3M, whose revenue rose from $30 billion in 2016 to $51 billion in 2017. The
manufacturing company completed its rollout of Concur Travel & Expense in
Latin America and finished the first phase of implementation in Asia/Pacific.
In addition, the percentage of 3M travelers who use approved online tools for
U.S. point-of-sale air bookings has ticked up from 88 percent to 90 percent.
Eighty percent of U.S.-booked air volume required no agent assistance in 2017,
up from 70 percent in 2016 and 50 percent in 2015. During 2017, 3M mandated
that hotel bookings go through designated channels. The company's U.S.-booked
air volume rose $5.8 million in 2017, a heavy contributor to 3M's $9.6 million
rise in U.S. T&E. The company estimates U.S.-booked air volume will stay at
$50 million in 2018. Global T&E rose $41 million, including a $25.8 million
increase in global air volume.
In 2017, 3M expanded its list of preferred carriers to
include American and United. Upon the closing of Marriott's acquisition of
Starwood, InterContinental has jumped onto the list of 3M's primary hotel
suppliers. The company has a single global travel policy. Three-fourths of its
U.S.-booked air volume was for domestic travel. Carlson Wagonlit Travel handled
99 percent of U.S.-booked air volume. The company uses an individual
bill/central pay card program. 3M's partnership with CWT and BCD, along with
the deployment of Concur globally, is providing a standardized approach to
booking travel and expense reporting via Concur. This has greatly enhanced
travel policy adherence and compliance and has improved the integrity of the
company's travel spend, thus providing a more accurate view of global volume.