2021 U.S.-Booked Air Volume: $120 million
Consolidated U.S. TMC: CWT
Retail and technology giant Amazon’s 2021 U.S.-booked air
volume was less than a quarter of its pre-pandemic level, but it still was
enough for the company once again to top this list of business travel spenders.
Amazon in 2021 restructured its travel and events program,
including expanding it to support the company’s growth and global footprint.
Amazon also revamped the travel and events department to focus on developing
functional areas including operations, technology, category management,
meetings and events and customer experience.
Prioritizing the customer experience, including enabling
productivity and well-being while offering more personalization, and giving
precedence to those program changes that would improve it remains a key driver
of the travel department’s strategy.
Amazon continues to develop its approach to business travel
and sustainability, enhancing a strategy with an eye to refining policy to further
address the issue with additional education and awareness as soon as this year.
The company also is developing an enhanced meetings and
events management strategy and plans to refurbish its hotel program technology.