2022 U.S.-Booked Air Volume: $483M
Consolidated Global TMC: BCD

Retail and technology giant Amazon's 2022 U.S.-booked air volume was closer to pre-pandemic levels, and the online retail giant tops BTN’s list of business travel spenders for the second year. Amazon Travel & Events continues to focus on improving the customer experience across all programs. The organization is prioritizing changes within its infrastructure to scale to demand, including new travel agency services and support across the globe from BCD Travel. As the program transitions to a new service provider, it is also relaunching technologies and user interfaces which provide greater capabilities for trip management.

Similarly, the organization has restructured its meetings and events program to support both onsite and offsite events and has expanded services to support the global footprint. A streamlined intake process is enabled to identify customer requirements and customize support for small to large scale events. The team also has recently refined its global travel and events policies for clarity with an increased focus on sustainability.