2017 U.S.-Booked Air Volume: $56.8 million
Principal Air Suppliers: Star
Alliance & SkyTeam
Principal Hotel Suppliers: Marriott,
Hilton & Hyatt
Principal Car Rental Supplier: Hertz
Principal Global Booking Tool:
Concur
Principal Global Expense Supplier:
Concur
Principal U.S. Payment Supplier:
American Express
Consolidated Global TMC: CWT
Amgen's U.S.-booked air volume rose $5.8 million in 2017.
Forty-eight percent of U.S.-booked air volume was for domestic travel in 2017.
Sixty-nine percent of U.S. point-of-sale air bookings went through approved
online tools, 84 percent of those representing touchless transactions. The company,
which had $23 billion in revenue in 2017, estimates that its U.S.-booked air
volume will rise to $58 million in 2018.
The pharmaceutical and biotechnology firm moved travel,
meetings and corporate card under one leader; migrated to a single global
distribution system; consolidated the in-country travel services of 29
European, Middle East and Asia countries and the U.S. after-hours into one
service center in Poland and the services for three countries in South America
into one service center in Colombia. The company also changed the point-of-sale
fee structure as part of its globalization efforts. For cost savings, Amgen
implemented in the U.S. Trondent's pretrip approval software, as well as
behavioral incentive tool Rocketrip. The company also added Uber as preferred
ground transportation supplier.
Amgen's goals for 2018 are to deploy globally with Trondent's
pretrip approval, as well as Yapta's FareIQ and HotelIQ. The company aims to
implement Booking.com content in its online booking tool and to define a global
meetings policy and travel process. Currently, each country manages its own
meetings. Amgen uses an individual pay/individual bill card model and has a
single global travel policy.