2019 U.S.-Booked Air
Volume: $48.9 million
2019 Companywide Air Volume: $95.5 million
2019 U.S. T&E: $138.2 million
2019 Global T&E: $279.6 million
Primary U.S. Air Suppliers: United,
American, Delta
Primary U.S. Hotel Suppliers: Marriott, Hilton, Hyatt
Primary U.S. Car Rental Suppliers: Avis Budget
Primary U.S. Online Booking Tool: SAP Concur
Primary U.S. Payment Supplier: American Express
Card Program: Individual
Bill/Individual Pay
Primary U.S. Expense Supplier: Workday
Primary U.S. Travel Risk Management
Supplier: WorldAware
Consolidated Global TMC: Amex GBT
Insurance and professional services firm Aon returns to the
CT100 after a one-year absence and after a year that included substantial
changes to its corporate travel program. Aon in 2019 switched travel management
providers and began to implement American Express Global Business Travel
globally, transitioning 45 countries last year with a plan to implement 10 more
through 2021.
In addition, the company in 2019 changed its preferred
global distribution system and further implemented the Concur Travel booking
tool in more than 15 markets worldwide, allowing Aon additional options in traveler
messaging to help drive supplier choices at the point of sale. The move is part
of an effort to shift market share to designated Aon partner travel suppliers,
which includes the continuing development of new measures designed to drive
compliance.
Meanwhile, Aon in 2019 reviewed and refreshed its global
travel policy, revising some language regarding reimbursable expenses and
evaluating permissible class-of-service rules. This year, policy language
concerning booking requirements was further clarified. The company also is
implementing alternative pricing strategies and tools for lodging.
Aon uses HR platform Workday's expense management tool. The
company had about 50,000 employees at the end of 2019 in about 120 countries,
about the same as it had at the end of 2018.