2017 U.S.-Booked Air Volume: $48.2 million
2017 Global Air Volume: $90.7
million
2017 U.S. T&E: $113.9 million
2017 Global T&E: $266.1 million
Principal Air Suppliers: United,
American & Delta
Principal Hotel Suppliers: Marriott,
Hilton & Hyatt
Principal Car Rental Supplier:
Avis/Budget
Principal Global Online Booking Tool:
GetThere
Principal Global Expense Supplier:
Workday
Principal Payment Supplier: American
Express
Consolidated Global TMC: CWT
In 2017, Aon divested of its outsourcing business including
the separation of travel operations and associated contracted spend. In
addition, the business realized significant growth through acquisitions,
requiring the integration of policies and consolidation of travel spend into
its existing global program structure. Most significantly, the company
implemented a demand management program that drove a 9 percent reduction in
travel spend through a partnership with its business units based on a reduction
in travel demand, policy compliance and overall reductions in pricing.
In 2018, the firm will continue efforts to manage demand and
costs in order to offset anticipated growth across geographies. Areas of focus
include implementing an alternative lodging category strategy, refining
existing travel tools to deliver a more intuitive experience, implementing a
new mobile booking experience and launching a suite of business unit-level
reporting to provide greater visibility into program performance and progress
against goals. The team also will assess its current program and build business
requirements from which it will drive a consistent and scalable service model
that allows the firm to achieve its travel management objectives and deliver a
superior and sustainable traveler experience.
Ninety percent of Aon's 2017 U.S.-booked airline
tickets were made through the company's approved online tools; 81 percent of
those were completed without an agent. Sixty-three percent of Aon's 2017
U.S.-booked dollar volume was for travel within the U.S. The company has
replaced the Oracle PeopleSoft expense management system with Workday. Aon has
an individual bill/individual pay corporate card program.