2022 U.S.-Booked Air Volume: $39M
2022 Global T&E: $153M
Primary U.S. Air Suppliers: United, American, Delta
Primary U.S. Hotel Suppliers: Marriott, Hyatt, Hilton
Primary U.S. Car Rental Suppliers: Avis/Budget, National/Enterprise
Global Online Booking Tool: Concur
Primary Global Payment Supplier: American Express
Global Expense Tool Supplier: Workday
Global Travel Risk Management Supplier: Crisis 24
Consolidated Global TMC: Amex GBT

Business travel revived post-Covid at global professional services firm Aon in 2022, with U.S.-based air volume climbing to $39 million from $10 million in 2021. The upward trajectory is expected to continue in 2023.

Aon navigated the return to office and increase in travel demand by driving high engagement levels across 50,000 colleagues to reinforce the programme’s global standards, including travel policy and booking channels.

Aon has committed to achieving net-zero greenhouse gas emissions by 2030 and has set targets validated by the Science Based Targets Initiative. Measures include Aon’s Smart Working strategy, through which colleagues are encouraged to make more conscious and purposeful decisions regarding travel, while continuing to maintain high levels of client service and internal collaboration. According to the Aon 2022 ESG Impact Report, Smart Working initiatives in travel and other activities also improved employee wellbeing and client service.

Meanwhile, Aon has invested in sustainable aviation fuel. In 2022, it became the first corporate member of the Avelia program in collaboration with American Express Global Business Travel and Shell Aviation. Aon has also tightened its sustainability specifications in annual hotel requests for proposal and is working with car rental providers to increase use of electric vehicles. In addition, the firm has created an Aon Sustainable Meetings and Events Guide.