2019 U.S.-Booked Air Volume: $83.6 million
2019 Global Air Volume: $203.7 million
2019 U.S. T&E: $176.9 million
2019 Global T&E: $310.4 million
Primary Air Suppliers: United, Southwest, Delta
Primary Hotel Suppliers: Marriot, Hilton, Hyatt
Primary Car Rental Suppliers: Avis/Budget, Enterprise
Primary Global Online Booking Tool: Concur
Primary U.S. Payment Supplier: American Express
Card Program: Individual Bill/Individual Pay
Primary Global Expense Supplier: Concur
Primary Global Travel Risk Management Supplier: ISOS
Consolidated U.S. TMC: CWT
Chevron's corporate travel department emphasized technology in 2019, doubling down on mobile travel management and online booking tools, increasing analytics and reporting capabilities and evaluating virtual meeting platforms to expand the company's strategic meetings management program globally. For 2020, the energy mainstay will source a preferred global hotel program covering 1,400 properties worldwide and continue efforts to leverage rate assurance technology to reduce overall program costs. Chevron also conducted a car rental supplier RFP and negotiated new airline agreements this year. The company, which adjusted its travel policy to allow ridehailing in 2018, also is exploring the potential of contracting directly with ridehailing providers.
CWT continued to handle all of Chevron's U.S.-booked air volume for 2019, along with around three quarters of volume booked outside the U.S., with a mix of smaller TMCs providing support for the remaining quarter. Booking compliance continued to improve in 2019, with 75 percent of U.S.-booked tickets going through the approved online channels, up from 73 percent in 2018 and 71 percent in 2017. Eighty-five percent of U.S.-booked tickets in 2019 required no agent assistance, a 10 percent improvement over 2018.