2016 U.S.-Booked Air Volume: $207 million
Principal Air Suppliers: United, Delta, American
Principal Hotel Suppliers: Hilton, Marriott, Hyatt
Principal Car Rental Suppliers: Hertz, National, Avis
Principal Online Booking Tool: GetThere
Principal Card Supplier: American Express
Consolidated Global TMC: Amex GBT
Cisco has shifted from a reactive to a proactive approach to
travel management in 2017, en route to a fully digital model focused on data
from traveler behavior. The company previously implemented Web 2.0 technology
to Cisco travelers—including a forum, interactive website, blog, mobile booking
and online training. Using a marketplace approach to purchasing travel, Cisco
developed multi-year deals with multi-brand hotel companies based not on
targets and room-night commitments but rather on producing revenue in exchange
for lower room rates.