2019 U.S.-Booked Air Volume: $118 million
2019 Global Air Volume: $217 million
2019 U.S. T&E: $310 million
2019 Global T&E: $708 million
Primary Air Suppliers: American, United, Delta
Primary Hotel Suppliers: Marriott, Hilton
Primary U.S. Car Rental Suppliers: National/Enterprise
Primary Global Online Booking Tool: SAP Concur
Primary U.S. Payment Supplier: American Express
Card Program: Individual Bill/Central Pay
Primary Global Expense Supplier: Concur
Primary U.S. Travel Risk Management Supplier: ISOS
Consolidated Global TMC: Amex GBT
With revenue of $57 billion in 2019, global T&E spend at Dell Technologies rose to $708 million from $672 million the year before. Nearly all the increased spend came outside the computing giant's home U.S. market. In the U.S., 61 percent of air volume was on domestic flights, and 90 percent was booked through an approved online tool, with 95 percent of those reservations handled without agency assistance. Another busy year for the global travel team saw India move to online booking. This was a complex roll-out, involving no fewer than 24 Indian Goods & Sales Tax ID numbers, yet adoption reached 78 percent after three months. Other projects included implementing meeting and event technology provider Groupize and collective travel knowledge platform Tripism, plus expansion of hotel rate optimization tool Tripbam and introduction of the Tripbam auto re-book function.
Among pre-coronavirus plans for 2020 were implementation of booking tool SAP Concur in Panama plus 13 countries in the Middle East and Africa, including the United Arab Emirates and Egypt; rolling out Tripbam and American Express GBT's Air Re-Shop Expert in additional markets; implementing a data analytics tool; producing a business case to launch mobile app Roadmap; and adding another 75 hotel rate caps to company policy. The travel strategy was also set to place far heavier emphasis on helping Dell meet its 2030 goals for sustainability.