2021 U.S.-Booked Air Volume: $3.4 million
2021 U.S. T&E: $71.6 million
Primary Air Suppliers: American, Delta, United
Primary Hotel Suppliers: Hilton, Marriott
Primary U.S. Car Rental Suppliers: National/Enterprise
Primary Global Online Booking Tool: SAP Concur
Primary U.S. Payment Supplier: American Express
Card Program: Individual Bill/Central Pay
Primary Global Expense Supplier: Concur
Primary U.S. Travel Risk Management Supplier: ISOS
Consolidated Global TMC: Amex GBT

U.S.-booked air volume in 2021 at technology and hardware firm Dell Technologies was a bit less than 20 percent of 2020 volume, but such volume should rebound in 2022 to a bit more than half of 2019 levels.

Dell maintains levels of required pre-trip approval and has deployed the Concur Request tool to help manage that process. Managers or vice presidents are required to approve domestic and lower-cost international trips, while a senior vice president must approve higher-cost international travel. The Concur Request tool was integrated into the travel-request workflow with Dell’s consolidated global travel management company, American Express Global Business Travel.

Dell last year incorporated another three onsite agencies in India into its Center of Excellence service hub and increased global agency adoption levels to 90 percent from 86 percent the year prior. Hotel attachments to online bookings increased 13 percent to 61 percent.

The company partnered with airlines to help recoup funds from canceled and unused tickets, saving millions and funding 2022 on a first-come, first-served bases for business travelers.

Dell in 2021 enhanced booking functionality in its Concur Travel online booking tool, which it has deployed in more than 50 markets. The tool now allows for rail booking in the United Kingdom, and Dell has refreshed the tool’s pop-up and profile messaging to travelers. The company also refreshed its Concur Travel home page to enable Amex GBT graphics.

The company last year also expanded its use of the Tripbam reshopping tool to another 28 markets and the use of Amex GBT’s Air Re-Shop tool in France and Germany. Dell is implementing data feeds from DVI, the spending analytics specialist purchased in 2021 by Emburse.

Dell also has engaged with Amex GBT on sustainability strategies, undergoing a baseline assessment that could serve as a foundation for emissions-reduction measures.

Dell in 2021 spun off its stake in cloud computing firm VMWare and sold data integration firm Boomi, after selling in 2020 network security firm RSA Security. Dell as of Jan. 28, 2022, had about 133,000 employees worldwide, with about 32 percent in the United States.