2022 U.S.-Booked Air Volume: $19M
2022 Global T&E: $170M
Primary U.S. Air Suppliers: American, Delta, United
Primary U.S. Hotel Suppliers: Hilton, Hyatt, Marriott
Primary U.S. Car Rental Suppliers: Enterprise, National
Primary Global Online Booking Tool: Concur
Primary Global Payment Supplier: American Express
Primary U.S. Expense Supplier:  SAP Concur
Primary Global Travel Risk Management Supplier: ISOS
Consolidated U.S. TMC: Amex GBT

Computing hardware and software giant Dell Technologies, which provides data storage, information security and consulting, spent $19 million in U.S.-booked air volume in 2022, with global online booking adoption reaching 92 percent—an increase of 2 percent year over year. The travel team’s biggest projects for 2022 included a global air request for proposal and a pre-emptive travel management company re-bid. The travel program expanded its Tripbam relationship to cover 26 additional markets, and it launched Concur Travel for the 14 countries in its United Arab Emirates hub, including mid-office programming to allow online booking—with automated safety protocols—for high-risk destinations. The team developed sustainability reporting metrics for air, rail, car and hotel in 2022.

New Distribution Capability is in focus for 2023, as the travel team wants to operationalize the benefits it should provide for travelers—as well as potential savings. This may move the team to update the travel policy. Dell continued to expand its Tripbam re-shop markets for hotels in 2023 and is pushing to increase hotel attachment rates to 65 percent. Dell is looking to expand air re-shop functionality with Amex GBT and is pushing to increase utilization of online booking tool Concur Travel in the Asia-Pacific region. Dell continues to fine-tune sustainability initiatives, which may include adding emissions guidelines to the travel policy in 2023.