2021 U.S.-Booked Air Volume: $46.5 million
2021 Global. T&E: $512 million
Primary U.S. Air Suppliers: American, Delta, Southwest, United
Primary U.S. Hotel Suppliers: Hilton, Hyatt, Marriott
Primary U.S. Car Rental Suppliers: Avis/Budget and Enterprise/National
Primary U.S. Online Booking Tool: Sabre GetThere
Primary Global Payment Supplier: American Express
Card Program: Individual Bill/Central Pay
Primary U.S. Expense Supplier: SAP with custom user interface
Primary Global Expense Supplier: SAP Concur
Primary Global Travel Risk Management Supplier: ISOS
Consolidated U.S. TMC: BCD

Like many CT100 companies, Deloitte’s travel spend trended dramatically down again in 2021, hitting a low point in the second year of the pandemic with $46.5 million spent on U.S. point-of-sale air volume. Even with spend at less than a tenth of the company’s $583 million pre-pandemic high, complexity of that travel was on the rise, and the Deloitte travel organization applied its attention accordingly, supporting travelers amid continually changing health guidance, restrictions, documentation requirements and vaccine availability.

Program strategies were reinforced, not changed, in 2021. Deloitte focused big-picture efforts on improving the traveler experience with an emphasis on duty of care, traveler education and real-time visibility into itinerary activity, including strengthening mobile travel tools for Deloitte business travelers. The company in September 2021 reopened Deloitte University in Westlake, Texas, for in-person learning and development programs plus new-hire orientation sessions, which previously were held virtually due to the pandemic.

Deloitte continued to increase spend under management and manage total costs. 

Deloitte’s travel organization also trained its efforts on sustainability in 2021 and will move forward on that basis with Deloitte’s WorldClimate initiative setting the goal of reducing business travel emissions by 50 percent per full-time employee by 2030 (based on 2019 levels). The company demonstrated its commitment to reducing business travel emissions through sustainable aviation fuel purchases with Air Canada, American, Delta, JetBlue, Southwest and United airlines in 2021.

In the second half of 2021 and into 2022, Deloitte gradually increased domestic and international travel volumes, scaling up internal resources alongside travel management company resources, processes and systems. The company strengthened reservation technology infrastructure and data reporting capabilities in support of its return to business travel. The policy focus for Deloitte in 2022 will shift from pandemic controls to prioritizing sustainability and traveler wellness.