2019 U.S.-Booked Air Volume: $583.1 million
2019 U.S. T&E: $1.9 billion
Primary U.S. Air Suppliers: American, Delta, Southwest, United
Primary U.S. Hotel Suppliers: Hilton, Hyatt, Marriott
Primary U.S. Car Rental Suppliers: Avis, Hertz
Primary U.S. Online Booking Tool: GetThere
Primary U.S. Payment Supplier: American Express
Card Program: Individual Bill/Central Pay
Primary U.S. Expense Supplier: SAP with a custom interface
Primary U.S. Travel Risk Management Supplier: ISOS
Consolidated U.S. TMC: BCD
Deloitte tops the Corporate Travel 100 list for the fourth year running. The consulting company's 2019 U.S.-booked air volume in 2019 increased 4.4 percent over the previous year. The company's total U.S. T&E edged closer to the $2 billion mark. Deloitte US brought in $18.5 billion in revenue for fiscal year 2019. Deloitte has continued its agency relationship with BCD, which supports 99 percent of all U.S.-originating business travel activity for the company. The firm boosted online adoption for U.S. air bookings to 77 percent in 2019, besting its previous online booking rate by 3 percentage points. 2019 was also a year of tighter travel management for Deloitte. The company's travel procurement team expanded the program to include 16 countries. Travel policy is tailored to each geography. In addition, the team completed global sourcing programs for air and lodging and prepared Deloitte's first ever global car rental bid. Deloitte continued to lean on rate assurance technologies to support contract quality discussions and ongoing cost-containment strategies. Deloitte is having detailed discussions with airlines, TMCs and GDS providers on bringing New Distribution Capability content to its business travelers. 2020 objectives have focused on working closely with travel providers to manage through the coronavirus crisis, reducing environmental impact and setting science-based targets for carbon emissions, while also adding more countries to the global program scope.