2022 U.S.-Booked Air Volume: $284M
2022 U.S. T&E: $1.07B
Primary U.S. Air Suppliers: American, Delta, United
Primary U.S. Hotel Suppliers: Hilton, Hyatt, Marriott
Primary U.S. Car Rental Suppliers: Avis Budget, Enterprise
Primary U.S. Online Booking Tool: Sabre GetThere
Primary Global Payment Supplier: American Express
Primary U.S. Expense Supplier: SAP w/ customized UI
Primary Global Travel Risk Management Supplier: ISOS
Consolidated U.S. TMC: BCD

Travel volume for professional services firm Deloitte ramped up in 2022. U.S.-booked air spending increased more than six times its $46 million low in 2021 to $284 million last year, yet it still remained 50 percent lower than it was at Deloitte’s height of $583 million in 2019. The pace of travel, however, has continued to grow in 2023.

Deloitte’s travel management team engaged in technology projects related to air content distribution in 2022 and continues evaluate the impact of New Distribution Capability. It also enhanced mobile booking access and other service support for travelers. The team concentrated procurement efforts on sourcing and supplier negotiations in an inflationary environment.

Deloitte shifted its travel policy focus in 2022 to sustainability and traveler wellness and continued engagement with travelers on sustainable travel practices in 2023. According to the goals outlined in the firm’s WorldClimate initiative, Deloitte aims to reduce Scope 3 greenhouse gas emissions from business travel by 50 percent per full-time employee by 2030 from a 2019 base year. It is engaging with major suppliers with the goal of having 67 percent set science-based targets by 2025. Deloitte also has invested meaningfully in sustainable aviation fuel with seven North America-based airlines to stimulate SAF demand and production.