According to Egencia, “no other TMC has the breadth of data that Egencia has, driven by 2 million users, enabling us to provide customers with an intelligent global platform with relevant, AI-driven experiences.” Egencia calls its platform “extensible,” citing integration capabilities with adjacent services, and providing customers with tools to deliver on travel risk management and sustainability.

The company cited its air vs. rail comparison module as its major innovation in 2021, underscoring its commitment to supporting client sustainability objectives. “As companies start to resume travel, sustainable travel programs are a focus,” the company wrote. “Egencia added several new features to our platform enabling customers to set, track, and meet their sustainability objectives.” 

Air: Multi-channel connections to GDS, aggregators and direct connects. This includes NDC and Egencia Preferred Rates. Air booking is augmented with machine learning optimization enabling travelers and arrangers to book online in under six minutes, according to the company. Egencia enables self-service booking, cancellation, unused ticket redemption and itinerary management, enhanced with Egencia’s travel advisories, health and hygiene information, airline change notifications and travel alerts.

Accommodation: Hotel and lodging is sourced via GDS and Expedia and covers 650,000 properties, including alternative lodging such as apartments and customer negotiated rates. The company displays over 35,000 hotels with exclusive Egencia Preferred Rates. Like air, self-booked lodging capabilities include cancellation and itinerary management, supported by travel advisories, health and hygiene information and travel alerts.

Rail: Egencia operates a multi-channel approach to provide locally relevant content, including Eurostar, in Europe and the U.S., from several rail content providers and direct connects. Users access online booking, cancellation and itinerary management online and in the Egencia app. According to the company, users can self-book rail in under five minutes and features include support for subscription, loyalty and corporate cards, electronic tickets, as well as seat preferences in some countries.  

Car: Egencia’s car rental, and ground transportation content, is sourced via the GDS and includes Egencia Preferred Rates offering discounted rates, along with support for customer negotiated rates. Filter results by unlimited mileage and hybrid/electric vehicles. Online cancellation including the app. Egencia also supports contactless pickup for car rental. 

NDC & Direct Connect: Egencia offers NDC content for British Airways and Lufthansa Group. Egencia displays NDC and non-NDC content side-by-side as part of air booking. Travel managers can report on key areas such as policy compliance, travel spend and duty of care across all fare types. In the first half of 2022, Egencia will offer access to more NDC content via a GDS partner, starting with Air France and KLM and expanding to other carriers.