2022 U.S.-Booked Air Volume: $138.6M
Global T&E: $1.16B
Primary Air Suppliers: American, Delta, United
Primary Hotel Suppliers: Hilton, Hyatt, Marriott
Primary Car Rental Suppliers: Hertz, National
Primary U.S. Online Booking Tool: GetThere
Primary Global Online Booking Tool: Concur
Global Expense Management Supplier: Concur
Global Payment Supplier: Amex Card
Global Risk Management Supplier: ISOS
Consolidated Global TMC: Amex GBT

Accounting and consulting firm EY had U.S.-booked air volume of $138.6 million in 2022, nearly 6.5 times the $21.8 million reported in 2021, but still only about 40 percent of its 2019 volume of $342.7 million. The company expects 2023 U.S.-booked air spend to be about $150 million. EY had its employees fully return to the office the second half of 2022; however, the company does not anticipate that it will ever have business travel return to pre-pandemic levels.

EY in 2022 created an in-house service center to support travelers with their questions, mitigating service delays with the company's travel agencies. The travel and meeting team also built and deployed chat bots in Microsoft Teams to answer traveler questions at the local market level and in local languages as required. This improved efficiency has supported travelers in a timely manner during a time of return to travel and changes to policy and booking processes.

To support EY's goal to be net zero in carbon emissions by 2025, the company built the EY Sustainable Travel Approval Tool with IBM. This tool provides users visibility to both the financial and carbon impacts of requested business travel prior to approval. It also deployed a carbon estimator tool, designed to measure, analyze, and help lower travel emissions for client or internal projects. The company continued to send automated notifications to travelers about sustainable efforts, such as the policy change to eliminate day trips and to consider rail over air when rail is a viable option. It also developed sustainable meetings and events guidelines to reduce emissions as they relate to meetings and events.

In fiscal year 2023, which ended June 30, EY reported Scope 3 greenhouse gas emissions of 605,000 tons of carbon dioxide equivalent. About 395,000 were for business travel, up from 230,000 reported in 2022 and 47,000 reported in 2021.

Goals for 2023 include developing a strategy for sustainable aviation fuel, including a survey to airlines to assess the SAF they are offering for purchase. EY also plans to increase spend with diverse suppliers while encouraging other key suppliers to have an emission reduction strategy, supported by the Science Based Target Initiative. In addition, the company plans to develop and execute a strategy to manage the changes in fare distribution for air to ensure EY employees still get access to all rates, given the increased use of New Distribution Capability. It also intends to build out predictive analytics and proactive messaging for key strategies, such as emissions and costs, and to support traveler wellbeing and promote a safe travel program.

For its 2023 fiscal year, EY reported global revenue of $49.4 billion, up nearly 9 percent year over year. Its global workforce as of June 30 included more than 395,400 individuals, up from the 365,400 reported in FY 2022 and 312,250 in FY 2021.