2021 U.S.-Booked Air Volume: $4.5 million
Primary Global Expense Supplier: Concur
Primary Global Travel Risk Management Supplier: ISOS
Consolidated Global TMC: Amex GBT
Semiconductor company Intel felt the continued impact of the
Covid-19 pandemic in 2021, with all sites remaining closed and employees
utilizing virtual technology for internal meetings. Travel was limited to
essential purposes, which included client- and partner-facing meetings. Those
meetings remain in person but requiring executive-level authorization for each
travel reservation.
Other adjustments included a push to make air bookings
further in advance of travel, and a high flight-cancellation-or-change rate—to
the tune of 70 percent—following approval protocols. About 35 percent of 2021
U.S.-booked air volume was for domestic routes.
The company in the next few years could phase out
pandemic-era travel restrictions.
Intel maintained some aspects of its 2020 travel policy,
including limiting travel while supporting travelers’ safety while away The
company revisited contract terms and altered some primary travel management
contract details across both domestic and international markets, adding
management fees in some and a cost-plus structure in others.
Additional program updates include new, temporary
compensation models placed with designated travel suppliers, a commitment that
helps to ensure service quality and availability.