2019 U.S.-Booked Air Volume: $133 million
Primary Air Suppliers: United, Delta
Primary Hotel Suppliers: Marriott, Hilton
Primary Global Online Booking Tool: SAP Concur
Primary U.S. Payment Supplier: American Express
Card Program: Individual Bill/Central Pay
Primary Global Expense Supplier: SAP Concur
Primary Global Travel Risk Management Supplier: ISOS
Primary U.S. TMC: Amex GBT
2019 saw a slight fall in U.S-booked air volume to $133 million for Johnson & Johnson, down from $140 million in 2018. Domestic travel accounted for 87 percent of U.S.-booked volume. Globally, the pharmaceuticals giant reduced its greenhouse gas emissions attributable to travel from 768,000 metric tonnes (on a restated basis) in 2018 to 602,000 metric tons in 2019. This was against a background of revenue climbing from $81.6 billion to $82.1 billion despite selling, marketing and administrative expenses reducing from $22.5 billion to $22.2 billion; and employee numbers falling from a record high of 135,000 to 132,000. Two travel management companies handled J&J's travel globally in 2019: in the U.S., American Express Global Business Travel had an 89 percent market share and CWT 11 percent; in the rest of the world, Amex GBT had 91 percent and CWT 9 percent.