2017 U.S.-Booked Air Volume: $50 million
2017 Global Air Volume: $102 million
2017 U.S. T&E: $164.4 million
Principal Air Suppliers: United,
Delta & American
Principal Hotel Suppliers: Marriott,
Hilton & InterContinental
Principal Car Rental Supplier:
Enterprise Holdings
Principal U.S. Online Booking Tool:
Concur
Principal Non-U.S. Online Booking Tool:
GetThere
Principal Global Expense Supplier:
Concur
Principal Payment Supplier: US Bank
Consolidated Global TMC: CWT
Global pharmaceutical company Lilly assessed its global
airline and credit card programs in 2017, and in 2018, it is working on RFPs,
contracts and implementations for hotel, car rental, ground transportation and
airline globally. It also assessed its Asia/Pacific ground transportation
program last year and implemented a new one. For corporate cards, the company
works with US Bank in the U.S. and Citi elsewhere and is rolling out Citi
globally. Lilly uses a central bill/central pay card program.
Also in 2017 in the U.S., Lilly implemented Uber, Lyft, the
CWT to Go app and corporate dining savings platform Dinova. It continued to
roll out Yapta's FareIQ and RoomIQ rate-tracking technologies in the U.S. and
Europe and will continue as they become available in other regions.
U.S.-booked air volume fell $11 million to $50 million in
2017, but Lilly expects it to rise to $55 million this year. Of its 2017
U.S.-booked air volume, 44 percent was for domestic travel. Bookings made
through approved channels rose to 68 percent; 65 percent of those were booked
without an agent, down from 79 percent in 2016. U.S. T&E fell
significantly, from $225 million in 2016 to $164.4 million.
Following IBM's sunset of its Global Expense Reporting
Solutions system, Concur, which already was Lilly's primary U.S. expense
supplier, became the company's global expense supplier. On Jan. 1, 2018, the
company's global travel policy became active, replacing over 100 local
policies. Lilly plans to implement Concur in 28 countries in 2018 and another
12 in the first quarter of 2019.