2021 U.S.-Booked Air Volume: $9.1 million
Consolidated Global TMC: Amex GBT
BTN estimates that financial services company Morgan Stanley spent just over $9 million on U.S. point-of-sale air volume in 2021. During that transitional year, the Morgan Stanley travel team focused on activities related to the firm’s return to travel, with a freshly rebranded travel program and tools, which included a new ground transportation booking tool globally and a travel chatbot called iAsk.
One focus in 2022 has been making the entire booking process easier for employees by simplifying and automating the approval process, with the support of a new pre-trip approval mobile app. The effort to simplify the booking process will continue throughout 2022 and 2023.
Morgan Stanley Travel also rolled out firmwide in the U.S. the new Employee Meetings Management service, which launched originally just prior to the pandemic. It provides essential event and meeting planning services for internal employee engagements. Demand for the program has been strong, with future plans to expand globally.
Also in 2022, the Morgan Stanley travel team finalized activities related to the firm’s recent acquisitions of E*Trade and Eaton Vance, bringing those organizations under the Morgan Stanley travel umbrella.