2016 U.S.-Booked Air Volume: $60 million
Consolidated Global TMC: Amex GBT
Morgan Stanley created focus groups in 2016 to demo the
online booking tool it had redesigned to make the interface more user friendly.
It had launched it originally in 2014 and officially relaunched it earlier this
year. In 2016, Morgan Stanley also developed an automated process to reconcile
business travel account cards and launched an RFP for a global online booking
tool for ground transportation. Morgan Stanley's 2016 U.S.-booked air volume
decreased 6 percent from $63.8 million in 2015, according to a BTN estimate. It
employs about 55,000 people in 43 countries. Full-year net revenue for 2016
totaled $34.6 billion, down about 1.7 percent.