2016 U.S.-Based Air Volume: $66 million
Principal U.S. Air Suppliers: United, American, Delta
Principal U.S. Hotel Suppliers: Marriott, Starwood, Hilton
Principal U.S. Car Rental Suppliers: Hertz, National
Principal U.S. Online Booking Tool: GetThere
Principal Card Supplier: Citi MasterCard
Principal Expense Suppliers: Concur, e-Travel
Consolidated Global TMC: Carlson Wagonlit Travel
Novartis consolidated global travel management services in
2016 under Carlson Wagonlit Travel, switching from HRG. Mid-year, the Swiss
pharmaceutical firm issued a new global travel policy to create parity among
divisions, and it realized savings in its global travel spend. Novartis
additionally increased the footprint of its online booking tools, changed
corporate card providers and issued airline and hotel RFPs. In 2017, it will
issue car rental and other ground transportation RFPs and simplify travel
processes to increase traveler satisfaction. In 2016 Novartis reshaped itself
from a group of loosely affiliated divisions into an integrated company,
reporting annual revenue of $48.5 billion. U.S.-booked air volume for 2017 is
expected to reach $89 million, up from $66 million in 2016. International air
bookings form 45 percent of total air volume. Seventy percent of U.S. air
bookings were made through Sabre GetThere, including 65 percent that did not
require agent assistance.