2021 U.S.-Booked Air Volume: $1 million
Primary Global Online Booking Tool: Concur
Consolidated U.S. TMC: Amex GBT
In 2019, PayPal’s U.S.-booked air volume hit $44 million;
it’s been a steep fall since to $3.5 million in 2020 to only $1 million in
2021, according to BTN estimates. But PayPal is beginning to see its travel
return, having already bypassed its 2020 air spend by July 2022. As travel
ramps up, PayPal looks to adjust travel policy to reduce touchpoints and
enhance the traveler experience. The company has continued to review travel
requests on a per-trip basis using a pre-trip approval policy to ensure
traveler safety. In October 2020, PayPal completed a planned switch in travel
management providers to American Express Global Business Travel from CWT.