2016 U.S.-Booked Air Volume: $294.2 million
Consolidated Global TMC: Amex GBT
Though BTN's estimate for PwC's 2016 U.S.-booked air volume
is up slightly more than $3 million from 2015, that adds less than 1 percent to
its U.S.-based air spend overall. That's a testament to the cost control
practiced at PwC, where the U.S. employee base in fiscal year 2016 grew 8
percent and the global headcount during the same time frame grew 7 percent.
It's also a testament to engagement in PwC's travel program. Program managers
have reduced traveler friction and ensured productivity. The program provides
traveler enrollment in TSA Precheck and in Global Entry, travel management
company hours align with peak travel times and the travel program takes an
omnichannel approach to accessing TMC support: telephone, online, mobile and
chat. PwC has launched an internal social network to interact with travelers,
which has been a game changer in answering questions as issues occur and
getting candid feedback about the travel program. PwC has been a leader in
traveler satisfaction by aligning with an overall corporate strategy that
focuses on employee engagement and loyalty.