2015 U.S.-Booked Air Volume: $291.3 million
2015 U.S.
T&E: $846 million
2015 Global
T&E: $900 million
PwC
saw its U.S.-booked air volume jump last year from $277 million in 2014. In
2016, it is focused on cost management, meetings and travel management program
synergy and new sourcing approaches. Administrators of PwC’s corporate travel
program have worked for years to understand and improve the business traveler experience
by way of focus groups, surveys and internal social media. It has strived to
reduce traveler friction and enhance productivity and efficiency on the road
while curbing travel costs. In the past two years, it has implemented a foreign
language translation app and hosted TSA PreCheck and Global Entry enrollments.
PwC and its TMC also launched instant messaging with travel agents and have
expanded that to in-trip support. The TMC also monitors itineraries for
disruptions and automatically reaches out to those travelers with
reaccommodation options. PwC expects that service to be active firmwide this
year. Last year, PwC negotiated a flat-fee TMC rate structure that focuses on
quality of service. PwC also implemented an automated hotel-rate shopping service
in 2015. It is reviewing air travel and other guidelines this year.