2016 U.S.-Booked Air Volume: $149.2 million
2016 Global Air Volume: $298 million
2016 U.S. T&E: $257 million
2016 Global T&E: $489 million
Principal Air Suppliers: United, Lufthansa, Swiss International
Airlines, British Airways
Principal Hotel Suppliers: Marriott, Hilton, Starwood
Principal Car Rental Suppliers: Avis, National
Principal Online Booking Tool: GetThere
Principal Card Supplier: Citi
Principal U.S. Expense Supplier: Concur
Consolidated U.S. TMC: BCD Travel
In 2016, Roche implemented a traveler-engagement plan and
moved toward a corporate card mandate in the U.S. The pharmaceutical, medical
and healthcare company initiated an RFP for data consolidation and analytics.
It will roll that out this year. U.S.-booked air volume declined 1 percent in
2016, but the company expects to return to its 2015 level in 2017. Global air
volume declined 3 percent in 2016.
In the U.S., the company has consolidated with travel
management company BCD Travel, which handled 95 percent of Roche's U.S.-booked
air spend in 2016. Roche's primary TMC outside the U.S. is HRG. Roche uses
Concur and another internal SAP expense solutions for expense reporting
globally. Last year, it achieved a 71 percent online booking rate using Sabre's
GetThere in the U.S., an increase of 5 percent over 2015. Roche also uses
GetThere in Latin America and Singapore. Globally, travelers use multiple
booking systems. The company uses a central bill, central pay system.
Roche plans to start consolidating global systems and
suppliers this year. It plans to update the duty of care section of its travel
policy, address shared travel services and add Wi-Fi reimbursement language.