2021 U.S.-Booked Air Volume: $11 million
Primary U.S. Payment Supplier: American Express
Primary Global Expense Supplier: Concur
Primary Global Travel Risk Management Provider: ISOS
Consolidated Global TMC: Amex GBT
Customer relationship management software provider Salesforce has had a heavy focus on sustainability and rail in its travel program during the past year.
Among Salesforce’s sustainability accomplishments in 2021 was launching its first initiative to buy sustainable aviation fuel and launching rail travel solution Trainline in Europe. The company has been strongly recommending rail travel between certain European city pairs where rail is not only a greener option but also offers cost and time savings.
Air booking levels remained low at the company in 2021, with $11 million in U.S.-booked air for the year, compared with $80 million in 2019 and $15 million in 2020. Most U.S. point-of-sale travel at Salesforce is domestic. While employee travel at Salesforce began to increase in July 2021 as restrictions eased, the rise of the Covid-19 delta variant suppressed growth, and travel and office openings both fluctuated with local, state and country restrictions throughout the year.
Travel at Salesforce has begun to pick up again this year, with all offices open and all Covid-19 travel restrictions lifted, though the company is still working within the context of a new hybrid digital workplace. The company is navigating increasing travel and entertainment costs with pandemic-reduced T&E budgets.
Salesforce’s key focuses for travel in 2022 are making its operations streamlined, accessible with minimal clicks by users, and scalable as part of its plan for the next five years and beyond.