2021 U.S.-Booked Air Volume: $40 million
Global T&E: $42 million
Primary Air Suppliers: Delta, American, United, Southwest
Primary Hotel Suppliers: Marriott, Choice, InterContinental
Primary Car Rental Suppliers: Enterprise/National, Hertz
Primary U.S. Online Booking Tool: Amadeus Cytric
Primary U.S. Payment Supplier: Bank of America
Card Program: Individual Bill/Central Pay
Primary Global Expense Supplier: Peoplesoft Expenses
Primary Travel Risk Management Supplier: Crisis24
Preferred U.S. TMC: CWT rent-a-plate

The Church of Jesus Christ of Latter-day Saints returned thousands of missionaries to international assignments in 2021, albeit with increased levels of travel and visa restrictions. The religious organization spent $40 million on U.S. point-of-sale airfares last year, rising from just under $34 million in 2020. Still, domestic travel represented 68 percent of the Church’s total travel volume. Prior to the pandemic, that percentage tracked about 50 percent. Travel bookings, which are handled through Amadeus, were made closer to the time of travel in 2021 compared to previous years.

The Church completed new agreements for its global air and hotel programs in 2021 as it continued to ramp up travel volume. It made no policy changes and no changes with its rent-a-plate arrangements with CWT. The Church projects it will end 2022 with $60 million in U.S. air point-of-sale spending. However, it also predicts it will return to pre-pandemic business travel levels within the next two years. BTN estimated that pre-pandemic number at $93 million. The Church of Jesus Christ of Latter-day Saints was among a handful of CT100 organizations that added additional travel advisors to its team in 2021.