2019 U.S.-Booked Air Volume: $93 million
2019 Global Air Volume: $139 million
2019 U.S. T&E: $129 million
2019 Global T&E: $189 million
Primary Air Suppliers: Delta, American, United
Primary Hotel Suppliers: Marriott, Choice, InterContinental
Primary Car Rental Suppliers: Enterprise/National, Hertz
Primary U.S. Online Booking Tool: Amadeus e-Travel Management
Primary U.S. Payment Supplier: Bank of America
Card Program: Individual Bill/Central Pay
Primary Global Expense Supplier: Peoplesoft Expenses
Primary Travel Risk Management Supplier: WorldAware
Preferred U.S. TMC: CWT rent-a-plate
Exactly half of The Church of Jesus Christ of Latter-Day Saints' 2019 U.S.-booked air volume of $93 million was for domestic travel. The church's 2019 program focused once again on its innovative quality cost per mile key performance indicator, launched in 2017. The KPI quantifies traveler friction elements (such as on-time rankings) alongside price considerations. The church projected its U.S.-based air travel spend to climb marginally to $95 million in 2020 and is preparing a global airline request for proposal. Covid-19 changed anticipated travel patterns, leading in March 2020 to the church recalling approximately 26,000 of its overseas missionaries. This included repatriation through the use of charter flights in addition to available commercial and U.S. State Department flights. Limited travel resumed in August 2020 based on country conditions.