2021 U.S.-Booked Air Volume: $63 million
Primary U.S. Payment Supplier: Citibank
Primary Global Expense Supplier: Concur
Consolidated U.S. TMC: Amex GBT
Employees at The Walt Disney Co. began returning to the
office in the second half of 2021, but U.S.-booked air volume at Disney
remained at a little more than half of pre-pandemic levels for the year,
totaling $63 million. That was down $5 million from 2020.
This year, Disney expects travel volumes to be closer to
pre-
Covid-19 levels as it continues to reopen offices and support the return to
travel, including relocation efforts related to its new company campus in Lake
Nona, Fla. The travel program for streaming service Hulu, in which Disney owns
a majority stake, is integrating into Disney’s travel program.
In 2021, Disney rolled out virtual payment capabilities in
the U.S. and the U.K. for travel related to meetings and events. Grasp
Technologies this year announced it is working with Disney to test an
integration into Marriott International’s property management system, through
which front desk associates have access to virtual card information to ease the
check-in process for Disney associates using virtual payment tools.
The company last year also added additional language
regarding health and safety to its travel and expense policy and implemented
mandatory annual training for all corporate cardholders on travel and expense
policies. Disney is amending its policy this year to add clarity and sections
addressing airlines media baggage information, vaccinations and reimbursements
for employees working from home.
American Express Global Business Travel serves as Disney’s
consolidated travel agency in the United States. The TMC also handles a portion
of its travel booked out of the U.S., and BCD Travel handles the majority of
its non-U.S. bookings, which are studio/production related.