2022 U.S.-Booked Air Volume: $120M
Primary Global Online Booking Tool: Concur
Primary Global Payment Supplier: Citi
Primary Global Expense Supplier: Concur
Consolidated U.S. TMC: Amex GBT

The Walt Disney Co U.S.-booked air volume in 2022 nearly doubled from 2021, thanks to a robust return of production, sporting events and business travel. The Disney travel team’s accomplishments in 2022 included focus on three areas: further enhancing its virtual hotel payment program by establishing connections directly from Sabre into various hotel chains’ point-of-sale systems and integrating an easier transfer of virtual card information; integrating its India-based business called Disney Star into its global hotel sourcing program; and scaling traveler support to accommodate substantial growth in post-pandemic travel demand. Disney also completed a full T&E policy review and rewrite last year to offer more specific guidance for corporate cardholder responsibilities, airline media baggage policies, non-employee travel and vaccination reimbursement.

In 2023, Disney will focus on developing enhanced exchange and unused ticketing reporting, integrating its India-based business into its global air sourcing program and automating intelligent audit capabilities for expense reporting. Disney has no major policy changes planned for 2023; however, the company may add further language on choosing cost-effective options when booking and during travel.

American Express Global Business Travel serves as Disney’s consolidated travel agency in the United States. The TMC also handles a portion of its travel booked out of the U.S., and BCD Travel handles the majority of its non-U.S. bookings, which are studio/production related.