2017 U.S.-Booked Air
Volume: $185 million
2017 Global Air Volume: $270 million
2017 U.S. T&E: $230 million
2017 Global T&E: $462 million
Principal Air Suppliers: United
joint venture, Delta JV & Qatar Airways
Principal Hotel Suppliers:
Independent hotels, Marriott & Hilton
Principal U.S. Online Booking Tool:
e-Travel Management
Principal Non-U.S. Online Booking Tool:
GetThere
Principal Global Expense Supplier:
SAP
Principal Payment Supplier: Diners
Club Mastercard
Consolidated U.S. TMC: Amex GBT
Primary Non-U.S. TMCs: Amex GBT,
BCD, HRG & SOTC Travel (India)
In 2017, The World Bank, a global partnership of five
institutions that finances initiatives to reduce poverty and increase shared
prosperity around the world, completed a rapid, three-year global rollout of
its meetings management program, mandated for meetings with a budget of $10,000
or more. The World Bank's mission, diverse markets and evolving needs make its
meetings program—more than 650 managed events in the past year—hard to
streamline; events are not typically annual or recurring. Master service
agreements had been the norm for the organization's North America meetings, but
World Bank couldn't scale that practice globally, and so it opted for a less
common portfolio-driven sourcing strategy.
The program encourages use of conference spaces in the 130
locations it operates in 189 countries, and the program outsources other venue
sourcing. Individual meeting planners handle logistics with the venues, payment
goes through a meetings card, and Cvent collects data. All meeting requests
cycle through the security department, which conducts a risks and hazards
assessment. The organization also is implementing a program it has branded "event
services on demand" that includes ground transportation and translation
services.
Also, in 2017, The World Bank stabilized the first 80
countries in its global consolidation of travel management companies. It has
started Phase 2 of the global TMC consolidation, expecting to cover another 85
countries by end of 2019. In addition, the organization concluded its North
America TMC RFP in 2018, reappointing American Express Global Business Travel
as its TMC. It also is changing its principal payment supplier to Citi in 2018.
The World Bank saw its U.S.-booked air volume increase $8 million in 2017 and
expects its U.S.-booked air volume to dip to $180 million in 2018. Ninety-three
percent of the 2017 U.S.-booked air volume was for international travel. Only
four percent of U.S.-booked airline tickets were processed through the
institution's approved online booking channels. All others were done via the
contracted travel agent in compliance with The World Bank's single global
travel policy and central bill/central pay card program.