2022 U.S.-Booked Air Volume: $96.5M
Primary U.S. Air Suppliers: Delta JV, United JV
Primary U.S. Hotel Suppliers: Hilton, IHG, Marriott
Primary U.S. Online Booking Tool: Concur
Primary Global Payment Supplier: Citibank
Primary Global Expense Supplier: SAP
Primary Global Travel Risk Management Supplier: Crisis 24
Consolidated U.S. TMC: Amex GBT

The World Bank pumped $96.5 million toward U.S.-originating airline tickets in 2022, but only 1 percent of those tickets were for domestic travels for a group that is one of the largest sources of funding and knowledge for developing countries and whose mission is to reduce poverty, increase shared prosperity and promote sustainable development around the world. 

In service to that mission, The World Bank travel team implemented Concur online booking in the U.S. in 2022. The team’s top goal for 2023 is stabilizing travel service, especially as infrastructure returns to developing markets. It is also expanding its Concur implementation to Singapore and India. The organization in 2023 removed the additional layer of travel approvals that were required during the Covid-19 pandemic, but no policy changes are underway.