2021 U.S.-Booked Air Volume: $11.6 million
Primary U.S. Expense Supplier: Chrome River
Primary U.S. Travel Risk Management Supplier: ISOS
Primary U.S. Payment Supplier: American Express
Consolidated U.S. TMC: FCM
Toyota’s North American division had significant travel restrictions in place in 2021, but those restrictions, such as a requirement for group VP approval, are being lifted in 2022. In addition, return to office began in the first quarter of 2022. As a result, while U.S.-booked air volume dropped to $11.6 million in 2021 from $13.2 million the prior year, 2022 spend is expected to rebound to $33 million. That projected figure represents 53 percent of the company’s 2019 total of $62.5 million. About 83 percent of spend from 2021 was for domestic trips.
Still, the company is implementing new pre-trip approval processes for specific trip types. Toyota Motor North America also has increased its focus on international travel compliance, such as immigration, tax, export control, and health and security requirements. Further, in 2021, the company completed a car rental request for proposal and secured new agreements, completed sourcing for an international travel compliance tool, supported accounting’s phased migration to SAP and established new processes to support project travel. Goals for 2022 include implementing that new international compliance tool and incorporating sustainability into the travel policy, tools and reporting.