2019 U.S.-Booked Air Volume: $62.5 million
Primary U.S. Air Suppliers: American, Delta, United
Primary U.S. Hotel Suppliers: Marriott, Hilton, IHG
Primary U.S. Car Rental Suppliers: National, Hertz
Primary U.S. Online Booking Tool: GetThere
Primary U.S. Payment Supplier: American Express
Card Program: Central Bill/Central Pay
Primary U.S. Expense Supplier: Chrome River
Primary U.S. Travel Risk Management Supplier: ISOS
Consolidated U.S. TMC: BCD
Toyota North America's travel department has big plans for 2020, with slated projects including implementing a new online booking tool, adding virtual payment capabilities for hotel bookings, integrating with Cvent and Deem for group air travel, adopting new executive-level dashboards and providing resources and support for travelers and managers amid the Covid-19 pandemic.
The company, which sets travel policy by country, added Canadian and Mexican point-of-sale transactions to its supplier agreements in 2019. That year also saw completion of travel management sourcing and selection and integrating a joint venture into its travel management program.
Domestic trips comprised 84 percent of all U.S.-booked air volume in 2019, with all bookings going through BCD. A year after the company began mandating booking channels, 84 percent of air tickets were booked through the preferred online tools, up from 75 percent in 2018 and 71 percent in 2017. No live agent was required for 80 percent of those bookings in 2019, an improvement of three percentage points over the previous year. Preferred supplier compliance at point-of-sale also was high, at 98 percent for air and car rental and 95 percent for hotel.