2022 U.S.-Booked Air Volume: $39.8M
Primary Air Suppliers: American, Delta, United
Primary Hotel Suppliers: Marriott, Hilton, IHG
Primary Car Rental Suppliers: National, Hertz
Primary U.S. Online Booking Tool: Deem (Travelport)
Primary U.S. Payment Supplier: American Express
Primary U.S. Expense Supplier: Chrome River
Primary U.S. Travel Risk Management Supplier: ISOS
Consolidated U.S. TMC: FCM

Toyota’s North American division removed strict pandemic-related travel restrictions in 2022, including a previous requirement for group VP approval, and saw travel spend rebound beyond expectation to $39.8 million, up from $11.6 million the year prior.

As a result, business travel spend reached pre-pandemic levels in the latter half of 2022 and is expected to surge ahead in 2023 to $55 million.

About 57 percent of spend from 2022 was for domestic trips and 80 percent of U.S.-booked airline tickets were made via the company’s preferred online booking tool Deem, which was recently acquired by Travelport.

The company in 2022 implemented an international travel compliance system that automates workflows for immigration, tax, trade facilitation and security requirements. Moving forward, Toyota Motor North America will double-down on expense reporting, with plans to integrate executive-level dashboards to better track and monitor spending and will also provide travelers with safety and security training.