2017 U.S.-Booked Air Volume: $111 million
Principal Hotel Suppliers: Hilton
& Marriott
Principal Car Rental Supplier: Avis
Principal U.S. Online Booking Tool:
Concur
Consolidated Global TMC: Amex GBT
Manufacturing and aerospace conglomerate United Technologies
increased its U.S.-point-of-sale airline spend by nearly 7 percent in 2017. It
renewed its contract with Avis and is wrapping up an airline RFP. Policy
changes certainly could have impacted those negotiations; some United
Technologies operating divisions like Pratt & Whitney aircraft engines,
Otis elevators and Carrier HVAC and refrigeration decreased the threshold for
business class use from flights of 12 hours to flights of six hours. Meanwhile,
the acquisition of Rockwell Collins will add significantly to the company's
airline volume. For online booking, the company is looking to consolidate to a
global system. It has started using KDS Neo in Eastern Europe. United
Technologies also is considering switching to Concur Expense.