YOUR PARTNER IN BUSINESS TRAVEL

We believe that No One Better Connects the World of Business than Delta Business by ensuring our offerings deliver what matters most to you, our corporate and agency customers. Through our world-class support, our record-setting ops and experience, and our industry-leading tools and contracting, Delta Business remains steadfast in partnering with you, our customers, to maximize value for your business travelers.

The Delta Business team demonstrates the Delta Difference each and every day to create lasting and meaningful relationships with our business customers. With our award-winning account support teams and our industry-leading products and services, we are here to support our travelers along every step of the travel journey.

Our customer-centric focus is led by our “Listen. Act. Listen.” mission that turns customer feedback into industry leading products and services, ensuring our actions are guided by the needs of your business. We value the partnership we have with our agency and corporate customers, and we will continue to work together to ensure your travelers always have a safe, on-time experience.

The Global Sales Support best-in-class team is available 24/7/365 days to provide expert service at a moment’s notice to find solutions and resolutions for travelers. In 2020, Delta launched the industry’s first Sales Support Chat functionality to travel agency partners that provide more ways to connect to our team in the channel of their choice. Our dedicated support team provides the reliability and flexibility travelers need to have a seamless experience.

Our most basic promise is to get business where it needs to go, safely and on time. Our record-setting ops and experience is driven by people-first technology that provides premium and efficient experiences that delight.

Delta has been recognized repeatedly for operational excellence. In 2022, Delta was the most on-time North American airline, earning Cirium’s Platinum Award for global operational excellence for the second year in a row. Delta’s punctuality was also recognized by OAG Aviation Worldwide that rated Delta’s operations as the most on-time, being the only U.S. carrier to make the top 20 globally.

Our network is always built around where customers want to fly to better connect your travelers to the people and places that mean the most to your business. Over the past 10 years, Delta has built industry-leading partnerships across the globe to provide travelers with an enhanced network, seamless connectivity and an elevated experience. With over 4,000 daily flights to more than 280 destinations on 6 continents, Delta can get your business travelers where they need to go.

We understand that our business travelers require flexibility when traveling knowing that needs and itineraries can change. Delta Business offers thoughtful policies to give customers more choice and control over managing their travel. When booking, customers can be confident in making changes to their ticket any time before departure knowing that the value of their ticket will not be lost.

In partnership with our Customer Experience team, Delta is keeping business travelers top of mind by continuously investing in people-first technology across the travel journey. From premium customer service to industry-leading experiences, Delta Business is committed to providing an efficient and productive experience across all touchpoints.

Before you ever step on a plane, we want to ensure your experience is always stress-free and seamless. The Fly Delta App is available to be your constant companion, providing resources to check-in, track bags, navigate the airport, and alerts with real-time information about your flight. This summer, the SkyMiles account page was refreshed with a clean and simple view as well as an updated My Trips experience page where customers can manage all legs of their travel.  

The airport experience is just as valuable in your travel journey, so we have continued to make investments in our Sky Clubs based on your feedback. In 2022, we added four new Clubs to the network, and this year five will be added, and that does not include expansions and renovations with nearly 3,000 seats being added. New premium lounges, exclusive to our most premium customers, are in the works to further improve the lounge and airport experience.

We believe the future of travel is one where the digital and physical blend seamlessly together to create a personalized experience connected effortlessly by SkyMiles Memberships. With Delta Sync, the new personalization and digital experience brand, travel is becoming more customized to better serve customers’ needs.

Announced earlier this year, fast, free Wi-Fi is available today on most domestic mainline flights with additional aircraft being added by the end of 2024. Powered by T-Mobile, free Wi-Fi is available to everyone and can easily be accessed through a free Delta SkyMiles Membership.

Our new Delta Sync exclusives, launching this year, brings together personalized content, access and offers from partnerships such as Paramount+, New York Times Games, and more, delivered straight to a customer’s personal device thanks to fast, free Wi-Fi. Additional Delta Sync exclusives will continue to roll out later this year, providing customers a new and seamless way to enjoy flying with Delta.  

By persistently striving to understand and innovate for our customers, we lead as the preferred airline for business travel. We want to make doing business easier than ever, so we provide value enhancing programs and custom contracts that are tailored to the unique needs of your business. Through our “Listen. Act. Listen” mission, we are constantly taking your feedback and turning that into products, services and solutions that empower our mutual travelers and their journeys.  

Over the next few years, our Global Meetings & Events products will be consolidated under a single product: Delta Business Meetings & Events. The enhanced experience will have a simplified and streamlined experience to provide flexible solutions with innovative self-service tools that makes planning your next meeting easier than ever before. The expanded capabilities will provide meeting planners with access to on-demand reports while continuing to offer flexibility in our meetings pricing.

Announced earlier this year, our SkyBonus program is transforming into SkyMiles for Business. This small business loyalty program was built for small and medium sized enterprises that is here to offer customers a travel solution whether you have 5 travelers or 15,000. SkyMiles for Business is here to make managing travel easier than ever with a new intuitive platform to help you get your arms around your travel footprint.

With the changing distribution landscape, we are working with the ecosystem to collaborate and transform the experience for our customers. Here at Delta, we always put the customer first and we will continue to be guided by those principles to innovate in the way you want. Our partnership with Concur will help to modernize the shopping experience on their platform to allow our customers to have the best experience wherever they shop.

As always, our customers are the guiding force behind everything we do. As the travel landscape continues to change, Delta Business will be here for your business travelers to ensure they get where they need to go, safely and on-time. We look forward to seeing you on board soon.