Business Travel News’ latest editorial research and analysis explores the increasing pressure to deliver on the business travel experience. BTN parses how buyers are measuring experience, managing suppliers and reacting with travel program policies and solutions that resonate with their organization’s business travelers and senior leadership.

Plus, BTN offers its Traveler Experience Index survey tool to travel managers to begin their journey toward building a better business travel experience.

EDITOR'S LETTER: Quality vs. QuantityBy Elizabeth West

With business travel volume at a slightly lower rate than prior to the pandemic, travel managers are... KEEP READING

WHY IT MATTERS: Business Travel ExperienceBy Elizabeth West

It’s tough out there. Airline and transit strikes, hotel labor shortages, car rental shortages… being... KEEP READING

AT THE FOREFRONT: Voice of the Business TravelerBy Elizabeth West

Eight business travelers answer the question: "What's the biggest challenge in traveling for... KEEP READING

STRATEGY: Cultural SignalsBy Angelique Platas & Elizabeth West

Can a travel program really deliver cultural value to an organization?... KEEP READING

METRICS: What Is the Measure of Travel Experience?By Mark Frary & Elizabeth West

How can buyers quantify the business travel experience in order to improve it? It’s a tough... KEEP READING

TECHNOLOGY: Stop Chasing the Leisure ExperienceBy Michael B. Baker

Managed corporate travel has different objectives and requirements than leisure. Travel managers have... KEEP READING

TREND: A Blending Opportunity?By Lauren Arena

By all accounts, travelers are increasingly mixing business and leisure. Could incorporating leisure... KEEP READING

Methodology: Traveler Experience Index

Business Travel News fielded the 2023 Traveler Experience Index survey April 15-25 in partnership with Equation Research. BTN defined business travelers as anyone who had taken at least one trip on behalf of their organization in the past 12 months that included a rail or air journey and at least one overnight stay. As a secondary qualification, 85 percent of respondents were required to have an expectation of at least three business trips in the upcoming 12 months. A total of 309 qualified respondents answered the survey. BTN offers an ongoing version of this survey for the use of travel managers. Access that tool and apply for a unique link at www.businesstravelnews.com/traveler-experience-index.